2 months ago, we found Janelle from Harcourts Experience to look after our property in Virginia. From day 1 our contact there, Janelle, took on our rental portfolio and actively managed our rentals with everything completed on time. She also advised on how to improve the property to meet the tenants' needs. We were particularly impressed by her prompt response to address issues and find quality tenants for our property. We have no hesitation in recommending Janelle to be one of the best property managers in the Northside of Brisbane. Frank.
Lauren and Simon (Tenants)
This message was for Georgina just to say thank you so much for looking after us this past week with several inspections. She was never late, like a lot of other agents we had were, and actually knew the properties and could answer nearly all our questions on the spot. I just found this incredibly refreshing since so many other agents knew so little about the property they were showing and were slow to get us answers. Thank you for doing your homework and being so quick to respond.
Janelle has been so easy to work with. Any issue has been actioned immediately by Janelle and her team with little worry on my end. I shopped around before deciding to go with Janelle and found that she has provided superior service and best value for money.
Everything you have done for us has been fantastic! Your suggestion of trying the virtual styling was an absolute winner. It really showed people what the unit could be like, and invited them to come and look for themselves. It was all such a quick and easy process, from finding you to getting the photos to finding the tenants. I just wish I had undertaken this several weeks earlier!
Hi Georgie, I am really happy with the professionalism you have shown since being appointed. You have been extremely helpful and I cannot fault your service.
Hi Georgina, I am very happy with the service provided so far. You've been exceptional. I will recommend you to family and colleagues. Thank you for your help.
Hello Georgina, I'm really happy with the service you have provided me. Melissa has been really helpful also in sorting out some teething issues with the new tenants. I don't have any criticisms or improvements to your service - I have been very happy with it all. Thanks Georgina for your professional services and I look forward to working with Harcourts well into the future.
Thank you so much for your beautiful cooperation, which has not only saved my time while working from China but also performed professionally. You have been so kind and helpful to me. I would like to invite you to visit Shanghai anytime you are available to show my appreciation. Regards, Lisa
Hi David, Thank you for finalising everything and for your help in relation to all these matters - much appreciated! Thank you also for your extra help when we moved out. Wishing you all the best with all future tenants!
Veronica and Paul (Landlord)
Thank you once again Harcourts Ascot. Your team has been exceptionally good at the way they have handled this whole process and all the past situations. It is comforting and satisfying knowing our property is being managed by people who care, are enthusiastic and prompt in managing the process. I feel our property is in great hands and it is always a pleasure liaising with your office.
Evaan and Jakie (Tenants)
Thank you to you and your team for all your help and kindness. We had a great experience with your agency. We would refer your agency to anyone we know that is looking for a place.
We have made the decision to rent the house to our daughter and her husband, this will mean that we will not need Harcourt’s at the end of this contract.
This in no way reflects on your service and support, we have found your professionalism to be first class and really appreciate all the efforts from the team over the last few years.
Thanks again for all your help – if I ever buy another investment property I’ll definitely get you to manage it.
I just wanted to send a quick email to say Thank you very much for your consistent and continued efforts during my period of tenancy of the unit in Hamilton. You have been amazing on all occasions.
I have rented about 6 properties around Australia and can easily say I have not had a real estate agent as helpful and efficient as yourself, I am amazed at how quickly issues get resolved such as the fan switches and bathroom at the apartment, on both occasions within 24 hours of me calling you to notify you of the issue, I have had calls from the respective companies asking to gain access to the property to fix the issue.
I am really happy living at Toorak Road and renting through Harcourts Ascot, and it is amazing to have such an experienced and helpful agent to talk to.
I really appreciate everything so far, it makes life so easy.
We have had the pleasure of dealing with Harcourts Ascot and they have been outstanding in their service. The market consensus is that good property managers are extremely hard to find and as a property investor with 4 properties and also working in the property financing industry, I couldn't agree more.
With our other properties, I am constantly following up on the property managers' actions they have promised, communication is poor and they don't show any initiative. Having engaged Harcourts for one year now, they have truly exceeded my expectations. They provide updates on everything they have agreed to in a prompt and reliable manner.
I would highly recommend Harcourts Ascot for anyone who is looking for a fantastic property management company. You won't be disappointed!
We just wanted to thank yourself and Scott (owner) for all your efforts on the house, particularly with the pool right before Christmas.
You’ve both been fantastic with everything we’ve put to you and we couldn’t ask for a better agent & landlord.
Elizabeth and Rob (Landlord)
Thank you for all your help. You did an awesome job and way more than we expected.
I would like to take this opportunity to express my sincere gratitude and appreciation to Harcourts Ascot.
I have found your office to be informative, reliable, detailed and helpful.
I would highly recommend Harcourts Ascot to anyone looking for a proactive, personable and professional property manager.
You may recall our conversation in mid-December concerning problematic issues with the previous tenants of my Ascot property.
I would like to advise you of my high regard and appreciation in the way the above matter was handled by your office, in particular the professionalism displayed during that tense period, by your Property Manager. Your team never waivered from what was a challenging situation. To her credit, and despite being on the receiving end of sustained unreasonable behaviour by the previous tenants, she maintained a clear-cut and non-confrontational approach to quickly resolve the situation in a fair and equitable manner for both parties. She kept me informed at all times during the process of terminating the lease. Her commitment and dedication to prioritising the daily demands of her position was indeed admirable and was never in question.
During my 20 years of dealing with various Property Managers through a number of investment properties, I would have to say without hesitation, that your Property Manager leads the way by far. She is in no doubt a great asset to Harcourts Ascot. I look forward to the continuing high standards as set by your Agency.